Shipping FAQs

📦 When will my order ship?

We typically process and ship orders within 1–3 business days after payment is confirmed.

🌍 Do you ship internationally?

Yes, we ship worldwide! International shipping times range from 7–18 business days, depending on your location and customs clearance.

💸 How much does shipping cost?

Shipping charges are calculated at checkout based on your location and order weight. You’ll see the final cost before completing your purchase.

🔍 How can I track my order?

Once your order ships, you’ll receive a tracking link via email. You can use it to follow your package’s journey to your door.

🏠 What if I entered the wrong shipping address?

If you spot an error, contact us immediately at welvera.us@gmail.com. We’ll do our best to update it before your order ships.

🚚 What if my order is delayed, lost, or damaged?

If your package hasn’t arrived or was damaged in transit, email us at welvera.us@gmail.com within 48 hours. We’ll investigate and assist with a replacement or refund if eligible.

📬 Do you deliver to P.O. Boxes?

We do not deliver to P.O. Boxes for international shipments. Please use a physical address for delivery.