Return & Refund Policy

At Welvera, your satisfaction is our priority. If you’re not fully happy with your purchase, we’re here to help.

Eligibility for Returns

You may return products if:

The item is damaged, defective or incorrect
You notify us within 5 days of receiving your order
The product is unused, unopened, and in its original packaging

Returns that do not meet these conditions may not be accepted.

Items Not Eligible for Return

For safety and hygiene reasons, we do not accept returns on:

Opened or used skin and hair care products
Items purchased during sales, discounts, or promotions
Products without original packaging or invoice

Return Process

To request a return:

Email us at welvera.us@gmail.com with:
- Your order number
- A brief reason for the return
- Photos (if item is damaged or incorrect)
We’ll review and approve your request within 2–3 business days
Ship the item to the return address provided
Once received and inspected we will notify you of the approval or rejection

Refund Policy

Approved returns will be refunded to your original payment method within 7–10 business days
Shipping charges (if any) are non-refundable
Refunds may be subject to deduction if the product is returned in a non-saleable condition

Late or Missing Refunds

If you haven’t received a refund after 10 business days:

Check your bank or payment account
Contact your bank or payment provider
If you still have not received it, email us at welvera.us@gmail.com

Exchange Policy

We do not offer product exchanges. If you wish to replace an item please follow the return process and place a new order.

International Returns

International customers must cover the cost of return shipping. Ensure the return package is securely packed and trackable. We are not responsible for lost return shipments.